Terms of Service

1. The service

BharatNex helps customs brokers prepare Bills of Entry, Shipping Bills, checklists, IGM / EGM and ICEGATE flat files from shipping documents, and keeps related records (masters, customs queries, client approvals).

BharatNex prepares; you decide and file. BharatNex does not file anything with Customs on your behalf. You review every bill and checklist, and you upload filings to ICEGATE yourself under your own licence and login. You remain responsible, as a licensed customs broker, for the correctness of what is filed and for your obligations under the Customs Act, 1962 and the Customs Brokers Licensing Regulations.

Automated reading can be wrong. Values read from documents (including by AI), codes and rates from reference data, and values learned from earlier jobs are suggestions. BharatNex flags what it is unsure of, but it does not guarantee that any value, tariff classification, duty, rate or exemption is correct or current.

BharatNex is not affiliated with or endorsed by CBIC, ICEGATE, DGFT or any government body.

2. Accounts

• Your administrators decide who in your company has access and are responsible for their accounts. Each person uses their own account; sharing sign-ins is not allowed.
• Keep passwords and authenticator devices secure, and tell us at once if you suspect misuse.
• You are responsible for activity under your company's accounts.

3. Acceptable use

You must not:

• use BharatNex for anything unlawful, including false or fraudulent declarations, or to evade duties or controls;
• upload documents or data you have no right to use, or malware;
• try to get around security, sign-in, rate limits or plan limits, or access other customers' data;
• copy, scrape or extract BharatNex's reference data, software or outputs in bulk, or use them to build a competing product;
• reverse engineer the software or the browser extension, except as the law allows;
• resell or provide BharatNex to others without our written agreement.

4. Your data

You own the documents and data you put into BharatNex. You give us permission to process them only to provide and support the service, as described in the Privacy Policy and the Data Processing Addendum, which form part of these terms. You confirm you are entitled to share this data with us, including personal data of your clients and their contacts, and that you have given any notices the law requires.

We may use anonymised, aggregated information about how BharatNex is used (for example, which fields are most often corrected) to improve it. It will not identify you, your clients or any person.

5. Fees and plans

Your plan sets how many jobs (Bills of Entry and Shipping Bills) you can open and any fees, as agreed with us in writing or shown in BharatNex. Fees are exclusive of GST, which is added as applicable. Unpaid fees may lead to the account being limited or paused after notice. Refunds are covered by the Refund and Cancellation Policy.

6. Availability and changes

We aim to keep BharatNex available and secure, but do not promise it will be uninterrupted or free of errors. We may carry out maintenance, and improve or change features. We will give reasonable notice before removing a feature you rely on in a significant way.

7. Third-party services

BharatNex works alongside services we do not control, such as ICEGATE, eSanchit, DGFT, your email provider and AI providers. Their availability, rules and changes are outside our control, and their own terms apply to your use of them.

8. Intellectual property

BharatNex, its software, the browser extension, designs and the reference data as compiled by us belong to us or our licensors. You get a non-exclusive, non-transferable right to use them for your own business during your subscription. Feedback you give may be used to improve BharatNex without obligation to you.

9. Confidentiality

Each party keeps the other's non-public business information confidential and uses it only for this agreement, except where disclosure is required by law.

10. Suspension and termination

• You may stop using BharatNex at any time; to close your company's account, write to us.
• We may suspend access immediately to protect the service, other customers or the law (for example suspected misuse or a security threat), and may end the agreement for serious or repeated breach of these terms, after notice where reasonable.
• After closing, you have 30 days to download your data; after that it is deleted as set out in the Privacy Policy.

11. Warranties and liability

Except as stated in these terms, BharatNex is provided “as is”, without warranties of any kind, to the extent the law permits.

To the extent the law permits, we are not liable for indirect or consequential loss, loss of profit or business, or for duties, interest, penalties, fines, demurrage, detention or other charges arising from filings, since you review and file them. Our total liability under these terms in any 12 months is limited to the fees you paid us in those 12 months. Nothing limits liability that cannot be limited by law, such as for fraud.

12. Indemnity

You will compensate us for claims by third parties arising from data you uploaded without the right to do so, or from your breach of the acceptable use rules.

13. Changes to these terms

We may update these terms. We will tell your administrators at least 30 days before significant changes take effect. Continuing to use BharatNex after that means you accept them.

14. Law and disputes

These terms are governed by the laws of India. The parties will first try to resolve disputes by discussion; failing that, the courts at the place of BharatNex's registered office have exclusive jurisdiction.

15. Contact

BharatNex. Email: BharatNex support (Contact support, after signing in).